At HouseofGee, each jewellery piece is handcrafted with care and attention to detail.
Due to the nature of our products, we maintain a limited return policy.
We kindly request customers to review all product details carefully before placing an order.
 

We do not accept returns for:
• Change of mind
• Personal preference issues

Returns will only be considered if:
• You receive a damaged product
• You receive the wrong item

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with:
Clear unboxing video
• Product photos
• Order details
Without an unboxing video, claims may not be accepted.
 

We do not offer exchanges on any products. As each piece is carefully handcrafted and quality-checked before dispatch, all purchases are considered final.

We take great care to ensure that every customer receives the correct product as ordered. Please review your order carefully before completing your purchase.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order details and a clear, unedited unboxing video recorded from the moment the sealed package is opened. Claims without an unboxing video cannot be accepted.

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The following items are not eligible for return or exchange:

Customized or personalized jewelry.

Made-to-order pieces.

Products purchased during sales or promotional offers.

Products that have been used, worn, altered, or damaged after delivery.

Products returned without their original packaging.

Please note: We follow a strict no return and no exchange policy for all orders.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with a clear, unedited unboxing video recorded from the moment the sealed package is opened. Claims without an unboxing video cannot be accepted.

Approved refunds (if applicable) will be processed to the original payment method within 5–7 business days after approval.
Shipping charges are non-refundable.
 

Once an order has been placed, it cannot be cancelled. As we begin processing orders immediately to ensure timely dispatch, we are unable to accommodate cancellation requests. We kindly request that you review your order carefully before completing your purchase.
 

For any return or exchange-related queries, please contact us via Instagram or email at:
📧 houseofgee04@gmail.com